FckIT Support LEGAL SHIT
The boring stuff that keeps everyone's ass covered.Welcome to the legal side of FckIT Support.We know. Nobody wants to read this shit. But before you hand over your money and tell us what your technology has decided to screw up today, there are a few things you need to know.FckIT Support provides real technical assistance with real personalities. Our language may be colorful, our humor questionable, and our technicians occasionally sarcastic. But we take our work, your privacy, and everyone's safety seriously.Please review these policies before purchasing our services.Effective Date: October 18, 2026---1. TERMS OF SERVICE1.1 Acceptance of TermsBy checking the required agreement checkbox during checkout and completing your purchase, you acknowledge that you have read, understood, and agree to these Terms of Service, Code of Conduct, Privacy Policy, and Refund Policy.If you do not agree with these policies, do not purchase our services.These terms apply to purchases made through FckIT Support at https://fckitsupport.com.1.2 Services ProvidedFckIT Support provides online troubleshooting and technical assistance for:- Desktop and laptop computers.
- Smartphones and tablets.
- Computer software and applications.
- Internet connectivity and networking issues.
- Printers and peripheral devices.
- Consumer electronics and compatible devices.
- Other technical issues accepted by FckIT Support.Our initial service is provided exclusively through asynchronous written communication.Telephone calls, scheduled live chat, and remote computer access are not included in the standard service.FckIT Support reserves the right to decline requests that fall outside our technical capabilities, involve unlawful activities, or cannot reasonably be addressed through our available support methods.1.3 Pricing and Included ServicesThe standard service costs $14.99 per technical issue, paid in advance.Your purchase includes:- Troubleshooting assistance for one technical issue.
- An initial personalized response from a technician.
- Up to five customer follow-up replies related to that same issue.
- A support window of 48 hours beginning with the technician's initial response.The support session concludes when the five customer follow-up replies have been used, the 48-hour window expires, or the customer indicates that assistance is no longer required.Additional or unrelated technical issues require a separate purchase.FckIT Support may extend a conversation at its discretion without additional charge.1.4 Response TimesFckIT Support operates through asynchronous communication, meaning technicians are not continuously available for immediate replies.Our goal is to provide an initial response within 24 hours during published support hours.Response times may vary based on request volume, complexity, availability, and technical circumstances.If FckIT Support cannot provide the purchased service within a reasonable period, the customer may qualify for a refund under our Refund Policy and applicable law.1.5 No Guaranteed ResolutionFckIT Support provides troubleshooting services based on professional knowledge, experience, and reasonable technical judgment.Payment purchases technical assistance and troubleshooting efforts, not a guaranteed repair or successful resolution.Some issues may involve defective hardware, manufacturer limitations, third-party service outages, unsupported software, inaccessible accounts, or other circumstances beyond our control.Customers acknowledge that an issue may remain unresolved despite reasonable troubleshooting efforts.1.6 Customer ResponsibilitiesCustomers agree to:- Provide truthful and reasonably accurate information.
- Describe their technical issue as clearly as possible.
- Follow troubleshooting instructions carefully.
- Maintain backups of important files and information.
- Avoid sharing passwords, verification codes, financial information, or other sensitive credentials through ordinary support messages.
- Use the service only for lawful purposes.Customers should stop following an instruction and request clarification if they believe it may place their device, information, or personal safety at risk.1.7 Limitation of LiabilityTo the extent permitted by applicable law, FckIT Support is not responsible for losses caused by pre-existing technical problems, defective equipment, third-party service failures, or customer actions taken contrary to provided instructions.FckIT Support will exercise reasonable care when providing technical assistance.Nothing in these terms excludes liability that cannot legally be limited or waived.1.8 Changes to Services and PoliciesFckIT Support may update its services, prices, and policies.Changes will apply prospectively unless otherwise required by law. The terms presented and accepted at the time of purchase will govern that transaction, subject to applicable law.---2. CODE OF CONDUCT2.1 Our Communication StyleWelcome to tech support without the corporate bullshit.FckIT Support operates with an intentionally unfiltered communication style.Our technicians may use:- Profanity and colorful language.
- Sarcasm and blunt commentary.
- Jokes and playful roasting.
- Informal and unscripted communication.By purchasing services, customers acknowledge that they may encounter this communication style.Our technicians are not obligated to use traditional corporate scripts, exaggerated politeness, or artificial customer service language.However, unfiltered communication does not authorize unlawful discrimination, threats, malicious harassment, or intentionally degrading treatment.Customers may request a more straightforward communication style at any time.2.2 Respect for TechniciansFckIT Support maintains a zero-tolerance policy toward malicious abuse directed at technicians.Prohibited behavior includes:- Threats of violence or intimidation.
- Discriminatory harassment.
- Repeated targeted personal abuse.
- Sexual harassment.
- Attempts to obtain private information about technicians.
- Threats, stalking, or other unlawful conduct.Ordinary frustration, profanity, and good-natured banter are not automatically considered abuse.FckIT Support reserves the right to suspend or terminate service when a customer engages in prohibited conduct.Refund eligibility following termination will be evaluated under the Refund Policy and applicable law.2.3 Respect for CustomersOur technicians are expected to maintain professional competence and appropriate boundaries regardless of the company's unconventional communication style.Technicians may joke about technical problems or playfully roast customers, but they may not engage in threats, discrimination, malicious personal attacks, or other unlawful harassment.We take fixing your tech seriously. Ourselves? Not so much.2.4 Refusal of ServiceFckIT Support may decline or discontinue requests involving illegal activities, cybersecurity abuse, threats, harassment, or other inappropriate conduct.Any refusal of service remains subject to applicable law and our Refund Policy.---3. PRIVACY POLICY3.1 Information We CollectFckIT Support collects information reasonably necessary to provide support services, process payments, maintain records, and operate our website.Depending on your interaction with us, this may include:- Email addresses.
- Device and software information.
- Descriptions of technical issues.
- Previous troubleshooting attempts.
- Support messages and correspondence.
- Transaction references and payment status.
- Technical or usage information collected by our website and service providers.Customers are not required to provide their legal names merely to submit a standard support question, although payment processors may collect identity or billing information.3.2 How We Use InformationWe use customer information to:- Provide purchased technical support.
- Respond to customer inquiries.
- Maintain support tickets and conversation history.
- Verify payments and process eligible refunds.
- Prevent fraud and misuse.
- Improve our services.
- Meet applicable legal and accounting obligations.We do not intentionally request sensitive personal information unrelated to the support issue.3.3 Third-Party Service ProvidersFckIT Support uses third-party technology providers to operate its services.These may include:Stripe: Payment processing and transaction records.HubSpot: Customer records, support tickets, and correspondence.Make.com: Automation between payment processing and customer management systems.Carrd: Website hosting and presentation.These providers may process relevant customer information according to their own privacy policies and contractual obligations.FckIT Support does not receive full payment-card numbers through its standard Stripe-hosted checkout.3.4 Information SharingFckIT Support does not sell customer support information to third-party advertisers.Information may be shared with service providers as needed to operate the business, comply with legal obligations, respond to lawful requests, or protect the rights and safety of customers and technicians.3.5 Data SecurityFckIT Support takes reasonable measures intended to protect customer information, including limiting access to authorized personnel and using reputable service providers.No electronic transmission or storage system can be guaranteed completely secure.Customers should not submit passwords, payment-card numbers, government identification numbers, or authentication codes through ordinary support correspondence.3.6 Data RetentionSupport records and transaction information may be retained as reasonably necessary for customer service, dispute resolution, security, accounting, and legal compliance.Information will be deleted or de-identified when no longer reasonably required, subject to applicable retention obligations and technical limitations.3.7 Customer Privacy RequestsCustomers may contact FckIT Support to request access to, correction of, or deletion of their personal information, subject to applicable law and retention requirements.Privacy requests may be sent to [email protected].3.8 ChildrenFckIT Support services are intended for customers aged 18 or older.We do not knowingly offer direct paid support services to children under 18.3.9 Cookies and Website TechnologyOur website and third-party service providers may use cookies or similar technologies needed for website operation, security, payment processing, and service functionality.Additional disclosures or consent options will be provided where required by applicable law.---4. REFUND POLICY4.1 General PolicyFckIT Support charges for professional troubleshooting services, not guaranteed results.All sales are generally final once a technician begins providing personalized troubleshooting assistance, except as otherwise required by applicable law.A technical problem remaining unresolved does not, by itself, establish eligibility for a refund.4.2 Issues We Cannot Assist WithFckIT Support reviews submitted requests to determine whether the issue can reasonably be addressed through our available technical support services.If we determine before beginning personalized troubleshooting that we cannot reasonably provide assistance, we will decline the request and issue a full refund.Examples may include:- Technical issues outside our available expertise.
- Requests requiring services we do not offer.
- Problems requiring physical repairs or in-person assistance that cannot reasonably be addressed through written troubleshooting.
- Requests involving prohibited or unlawful activities.We reserve the right to determine whether a request falls within our service capabilities, subject to applicable law.4.3 Once Troubleshooting Has BegunOnce a technician begins providing personalized diagnostic guidance, troubleshooting instructions, or other substantive assistance, the purchased service is considered started.No refunds are ordinarily provided after troubleshooting has begun, even if the issue is ultimately not resolved.Customers acknowledge that technical diagnosis requires time and professional expertise and that some technical problems cannot be fully resolved through online support.The absence of a successful repair does not automatically mean the purchased service was not provided.4.4 Unavailable or Unprovided ServicesIf FckIT Support is unable to begin providing the purchased service within a reasonable period, customers may request a refund.Where FckIT Support fails to provide the purchased service as agreed, applicable refund rights and consumer protections remain in effect.4.5 Customer Conduct ViolationsFckIT Support may terminate assistance when a customer violates the Code of Conduct.If troubleshooting has already begun, refunds will generally not be issued solely because service was terminated due to the customer's prohibited conduct.Any refund determination remains subject to applicable law and the circumstances of the transaction.4.6 Discretionary RefundsFckIT Support may voluntarily issue full or partial refunds at its discretion.Issuing a discretionary refund in one situation does not obligate FckIT Support to provide the same refund in unrelated circumstances.4.7 Payment Disputes and Legal RightsThis Refund Policy does not eliminate any rights customers may have under applicable law, including rights concerning unauthorized transactions, fraud, material misrepresentation, or services not delivered as agreed.Nothing in this policy prevents customers from exercising legally protected payment-dispute rights.---5. CONTACT & GENERAL PROVISIONS5.1 Contacting FckIT SupportQuestions about these policies, support purchases, privacy, or refunds may be directed to:FckIT SupportWebsite: https://fckitsupport.comEmail: [email protected]5.2 Applicable LawThese policies are governed by applicable law. Nothing in them limits nonwaivable consumer rights or protections available in a customer's jurisdiction.5.3 SeverabilityIf any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.5.4 Entire AgreementThese policies, together with any service-specific terms clearly presented before purchase, constitute the agreement governing the purchased service, except where otherwise required by law.---6. ACKNOWLEDGMENT OF AGREEMENTBy actively checking the required Terms of Service agreement box and completing payment, you acknowledge that:- You understand that FckIT Support provides paid troubleshooting assistance without guaranteeing a successful repair.
- You understand that your $14.99 purchase covers one issue and the stated follow-up limits.
- You accept that technicians may use profanity, sarcasm, and playful roasting.
- You agree not to maliciously abuse, threaten, or harass technicians.
- You understand that purchases are generally nonrefundable after substantive troubleshooting begins, subject to applicable law.
- You have reviewed and agree to these policies.If you don't agree, don't purchase our services. Simple as that.---FckIT SUPPORTReal Help. With An Attitude.© 2026 FckIT Support. All rights reserved.